Business Office Survey: How Are We Doing?
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1.
The services I received were completed in a timely and efficient manner.
Strongly Agree
Agree
Disagree
Strongly Disagree
2.
The services I received were communicated in a clear and informative manner.
Strongly Agree
Agree
Disagree
Strongly Disagree
3.
The customer service was courteous and professional.
Strongly Agree
Agree
Disagree
Strongly Disagree
4.
The quality of the service/content provided met my needs.
Strongly Agree
Agree
Disagree
Strongly Disagree
5.
Overall, I was satisfied with the department’s customer service (quality, efficiency, effectiveness).
Strongly Agree
Agree
Disagree
Strongly Disagree
6.
What was your question regarding or service you needed?
Payment of tuition, fees, charges
Refunds
Payment Plans
Holds Preventing Registration
Past Due Balance
1098-T
Travel Management
Accounts Payable
Banner Finance
Grants Management
General Accounting/Budget
Departmental Deposits
Other, please specify
7.
How did you contact the Business Office?
In Person
By Phone
By E-mail
Other
8.
May we contact you? If so, please provide your name, student I.D. number and e-mail address.
Name
Student I.D.
E-mail
Your comments are important to us! We are working toward providing exceptional customer service. If you would like to discuss the services you received please send the Business Office an email at
bus.office@msutexas.edu
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